ERP · Service operations · Feb 2026
Business-hours case SLA compliance.
Finware Enterprise Systems
The project
CRM case response targets calculated around actual working hours, calendars and public holidays.
01
Replaced continuous-clock SLA calculations with working-time calculations based on Acumatica calendars.
02
Excludes configured non-working days and public holidays from response deadlines.
03
Flags consultant SLA violations to support clearer service accountability.
Tools & methods
Acumatica CRMC#Work calendarsSLA tracking